3Gen Legacy Holdings LLC is the developer of StudyTriage and other apps listed on this site. You can request that we delete your account and the personal data associated with it at any time. You do not need to have the app installed to make a request.
How to request deletion
- Email us at support@3genlegacyholdings.llc from the email address associated with your account.
- Use the subject line "Account Deletion Request" and include the app name (for example, StudyTriage) and the email address on your account.
- Confirm your request if we reply asking you to verify that you own the account. This protects your account from unauthorized deletion requests.
- Receive confirmation. We will email you when deletion is complete, within 30 days of verifying your request.
What gets deleted
- Your account profile and sign-in information (name, email address, credentials);
- Content you uploaded or entered, such as syllabi and course documents, calendar events, and clinical planner entries;
- Data imported from connected services such as Canvas, and the connection to those services; and
- Usage and diagnostic data linked to your account.
What may be retained, and for how long
- Backups: deleted data is removed from backups on their normal rotation, generally within 90 days.
- Legal records: limited records we are required to keep by law (for example, a record that a deletion request was received and fulfilled, or transaction records if any purchases were made) are kept only as long as legally required.
- De-identified data: aggregated or de-identified information that can no longer be linked to you may be retained.
Delete specific data without deleting your account
You can also ask us to delete specific data (for example, an uploaded document or imported course data) while keeping your account. Email support@3genlegacyholdings.llc with the subject "Data Deletion Request" and describe the data you want removed.
Questions
For more information, see our Privacy Policy or visit Support.